com.thejohnsonbros/plumbing-booking

Measured conclusion: Deep-tested. L2 outcome: tools_ok.

Johnson Bros. Plumbing: check coverage, services, pricing, availability, and book by SMS.

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Copy this into your MCP client config:

{
  "mcpServers": {
    "plumbing-booking": {
      "url": "https://thejohnsonbros.com/mcp",
      "transport": "streamable-http"
    }
  }
}

Measured tools (16)

• get_quote read-only

  Use this when the user wants a non-binding estimate for a specific plumbing issue. Returns a price range, typical duration, and next step. Do not present the range as a guaranteed repair price; final pricing is confirmed on-site before work begins. WHEN TO USE: When a customer asks "How much does it cost?", "What's the price?", or wants to know pricing before booking. Use this early in the conversation to set expectations. PRICING NOTES: - Estimates are ranges; final price depends on on-site assessment - Do not invent urgency, after-hours, or commercial surcharges - The office or technician confirms any timing- or property-related pricing before work - The $99 service fee covers sending a technician out to diagnose the problem and give you an estimate before repair work starts. If you approve the repair, we waive the service fee and you pay only the price the technician quoted. If you decline the repair, the $99 service fee is due. WORKFLOW: 1. Use this tool when customer asks about pricing 2. Share the estimate with appropriate caveats 3. If they want to proceed, use get_availability, request_booking, and confirm_booking RETURNS: Service name, price range (min/max in USD), estimated duration, urgency notes, and suggested next steps.

  Parameters:

  • service_type (required) — string — Type of plumbing service (required). Examples: 'drain cleaning', 'water heater repair', 'toilet repair'
  • issue_description (required) — string — Description of the plumbing problem (required). Be specific about symptoms and location.
  • urgency — string — How urgent is the repair?
  • property_type — string — Type of property (default: 'residential')

  Hints: read-only yes · destructive no · idempotent yes · open-world no

• emergency_help read-only

  Use this immediately when the user describes an urgent plumbing safety or damage situation. Give bounded mitigation guidance and direct them to call Johnson Bros.; for gas, fire, or immediate danger, direct them to leave and call 911 first. Do not treat this tool as monitored emergency dispatch or create an online emergency appointment. WHEN TO USE: Immediately when a customer mentions an emergency situation like: - Burst pipe, flooding, or water damage - Gas smell or suspected gas leak (CRITICAL - may need to call 911) - Sewage backup or overflow - No water or sudden loss of water - Water heater leaking or not working PRIORITY ORDER: 1. First ensure customer safety (especially for gas leaks) 2. Provide immediate mitigation steps (how to shut off water, etc.) 3. Then tell the user to call Johnson Bros. for emergency service RETURNS: Step-by-step immediate actions, safety warnings, things NOT to do, urgency level, and whether emergency dispatch is recommended. IMPORTANT: For gas leaks, always advise leaving the house and calling 911 first.

  Parameters:

  • emergency_type (required) — string — Type of plumbing emergency (required). Examples: 'burst pipe', 'flooding', 'gas leak', 'sewage backup', 'no hot water', 'no water'
  • additional_details — string — Additional context about the emergency (optional). Include location, duration, actions already taken.

  Hints: read-only yes · destructive no · idempotent yes · open-world no

• open_customer_portal read-only

  Use this when the customer wants to book Johnson Bros. service or search their own past visits. Opens a compact card that expands into a customer form without sending a message or creating a booking. History requires SMS verification and the customer card’s private, short-lived proof. Booking requires reviewing details and the customer-supplied SMS code.

  Parameters:

  • view — string — Choose booking for a new service visit, or history for the customer’s own previous and upcoming visits.

  Hints: read-only yes · destructive no · idempotent yes · open-world no

• search_service_history read-only

  Use this from the customer card or browser bridge after customer_lookup verifies SMS and supplies private proof. Shared agents must use the history returned by customer_lookup or open the customer portal; an MCP connection alone never authorizes history. Searches the authenticated account records available from the customer portal by repair keywords, date text, and status. No customer IDs or portal bearer tokens are accepted. If verification expires, use customer_lookup again. Results cover only the records loaded by the portal, not a guaranteed lifetime archive.

  Parameters:

  • limit — integer — Maximum records to return, from 1 to 50.
  • query — string — Repair keywords or date text, for example drain or 2025. Empty searches all available records.
  • status — string — Filter the verified customer’s available visits by status.
  • history_access_token — string — Private verification proof attached automatically by the customer card or browser bridge. Never ask the customer for it or invent it.

  Hints: read-only yes · destructive no · idempotent yes · open-world no

• submit_customer_info destructive

  After asking Have you used us before?, use for NEW customers only after they approve full name, address, email, phone and where they found us. Include the customer-approved issue_description when the service or symptoms are already known. Saves an in-area customer; outside database coverage saves a lead with the supplied description for office review and never books a job. For a Massachusetts address outside the area that lead is also flagged for an ASAP office callback (office_callback_requested:true), so do not call request_out_of_area_callback afterwards. Say the description was saved only when issue_description_saved is true; in-area booking notes are saved later with request_booking. Lead submissions can notify the office and send a transactional SMS acknowledgment; they do not authorize marketing texts.

  Parameters:

  • name (required) — string — Full first and last name
  • phone (required) — string — Customer mobile number in any common US format; the booking SMS code goes here later.
  • email (required) — string — Customer email address as given; never invent it.
  • address (required) — object — Full service address: street, optional unit, city, two-letter state and five-digit ZIP (ZIP+4 accepted). The ZIP decides service-area coverage.
  • heard_about_us (required) — string — Where the customer found Johnson Bros; ask, never infer from the platform
  • confirmed (required) — boolean — Customer submitted or approved the new customer form, including any supplied issue description
  • issue_description — string — Customer-approved service and reported symptoms, if already provided. Preserved in outside-area office lead notes; do not invent a diagnosis. Optional so contact-only intake still works.

  Hints: read-only no · destructive yes · idempotent no · open-world yes

• customer_lookup destructive

  For a returning customer: first call with phone and confirmed:true to request a code. Next call with the returned challenge_id and customer-supplied code. Saved details and recent service history are returned only after successful verification. If lookup fails, offer the new-customer form or office assistance. Never claim a match from the initial response.

  Parameters:

  • phone (required) — string — Phone number on the customer account, any common US format; the verification code is texted to it.
  • confirmed (required) — boolean — True only after the customer agreed to receive a verification code at this number.
  • code — string — The 6-digit verification code the customer received by SMS; send it together with challenge_id. Keep it separate from booking codes.
  • challenge_id — string — The challenge_id returned by the first call; send it together with code on the second call.

  Hints: read-only no · destructive yes · idempotent no · open-world yes

• request_out_of_area_callback destructive

  Use as soon as a caller is found to be outside the automatic-booking service area and agrees to a call from the office. Requires name, phone, city, state, service ZIP, issue_description and confirmed:true. The server rechecks coverage: in_service_area means continue normal booking (no callback is created). For a Massachusetts address it flags the office to call back ASAP (status office_callback_requested); tell the caller the office will call them soon and that they are also welcome to call (617) 479-9911. Outside Massachusetts returns outside_massachusetts and creates nothing. It never books an appointment. Retries within 30 minutes return the same request (duplicate:true).

  Parameters:

  • name (required) — string — Caller full first and last name
  • phone (required) — string — Callback number. On phone calls the channel supplies the caller ID; confirm it with the caller.
  • address (required) — object — Service address: city, two-letter state and five-digit ZIP are required; street and unit are optional.
  • issue_description (required) — string — What the caller needs, in their words
  • confirmed (required) — boolean — True only after the caller agreed to the office calling them back

  Hints: read-only no · destructive yes · idempotent yes · open-world yes

• get_availability read-only

  Use this when the user wants live Johnson Bros. appointment availability. Include zip and any known town/state for a customer booking inquiry. Outside-area or unresolved locations receive no windows. Without a location, this returns general capacity only, not eligibility to book; coverage_status is not_checked. Never call for a customer already found outside coverage. Do not promise or create an appointment; use request_booking and confirm_booking.

  Parameters:

  • zip — string — Service ZIP when known. Always include the customer location for a booking inquiry; outside-area requests receive no windows.
  • days — integer — How many calendar days to search from start_date (or today), 1 to 14; default 7.
  • town — string — Service town when known, e.g. "Quincy", sent alongside zip. A town without a ZIP returns needs_more_information; use check_service_area for town-only coverage questions.
  • state — string — Two-letter state code, normally MA; send only together with zip or town.
  • start_date — string — First day to search as YYYY-MM-DD in the company time zone; omit for today. Past dates are rejected.
  • time_preference — string — Part of day to keep: any (default), morning, afternoon or evening.

  Hints: read-only yes · destructive no · idempotent yes · open-world no

• check_service_area read-only

  Check a service ZIP, or a Massachusetts town, city or neighborhood name on its own, against the coverage database for Norfolk, Suffolk and Plymouth counties. Answer "do you serve <town>?" directly with town (no ZIP needed): covered = yes; partially_covered = yes for the listed covered_zips, confirm the customer's ZIP only then; outside_service_area = not in the automatic-booking area (offer request_out_of_area_callback and the office number); unknown_town = ask for the ZIP. During new-customer intake run this check silently; never announce that you are checking the service area. Unavailable coverage is unknown, not outside-area. This never proves that a particular appointment is available.

  Parameters:

  • zip — string — Five-digit service ZIP (ZIP+4 accepted). Town name alone is enough; pass a ZIP only when the town result is partially_covered or unknown_town, or when the customer already gave the full address. Send zip or town; an empty call returns LOCATION_REQUIRED.
  • town — string — Massachusetts town, city or neighborhood name on its own, e.g. "Quincy" or "Dorchester". Answers "do you serve <town>?" directly; do not demand a ZIP first.
  • state — string — Two-letter state code; defaults to MA. Any state other than MA is outside the service area.

  Hints: read-only yes · destructive no · idempotent yes · open-world no

• get_services_pricing read-only

  Use this when the user wants to browse Johnson Bros. services or general non-binding price ranges. Do not use it for an issue-specific estimate; use get_quote. Final pricing is confirmed on-site before work begins.

  Parameters:

  • search — string — Search term, e.g. "water heater", "drain"
  • category — string — Filter by category: 'emergency', 'maintenance', 'repair', 'installation', 'specialty'

  Hints: read-only yes · destructive no · idempotent yes · open-world no

• business_info read-only

  Start here for a self-contained Johnson Bros. business briefing: locations, services, hours, service area, dispatch fee, pricing and booking policies, credentials, payment methods, and how to get further information through MCP without browsing the website. Not live availability or private customer records.

  Hints: read-only yes · destructive no · idempotent yes · open-world no

• request_callback destructive

  Use this only after the user explicitly asks Johnson Bros. to call them about a plumbing need and provides their own contact details. This creates a callback lead, not an appointment, and can notify the office and send a transactional SMS acknowledgment. Do not use it for emergency dispatch; tell emergency users to call (617) 479-9911.

  Parameters:

  • name (required) — string — Customer full name, for example "Jane Smith"
  • phone (required) — string — Customer phone number for the callback
  • issue_description (required) — string — Short description of the plumbing issue
  • confirmed (required) — boolean — True only after the user explicitly asks Johnson Bros. to contact them
  • email — string — Customer email, only when the customer offered it; never invent one.
  • urgency — string — How soon the customer needs the call: routine (default), soon or urgent. A callback is never emergency dispatch; life-safety situations go through emergency_help first.
  • preferred_callback_time — string — Optional preference such as "weekday morning"

  Hints: read-only no · destructive yes · idempotent no · open-world yes

• request_booking destructive

  Use this only after the user explicitly asks to start a Johnson Bros. booking and confirms their own contact details, service address, issue, and preferred windows. It sends a six-digit SMS code and does not schedule a visit. Do not claim an appointment exists until confirm_booking returns status:confirmed and booked:true.

  Parameters:

  • service (required) — string — Requested service, e.g. "water heater replacement"
  • name (required) — string — Customer full name
  • phone (required) — string — Customer mobile number — receives the 6-digit confirmation code
  • address (required) — object — Full service address: street, optional unit, city, two-letter state (default MA) and five-digit ZIP. The ZIP decides service-area eligibility; the booking is placed at this address.
  • confirmed (required) — boolean — True only after the user explicitly asks to start this booking request and send the SMS code
  • email — string — Customer email as given. Required when customer_type is new; optional for returning customers. Never invent it.
  • notes — string — Issue description / anything the technician should know
  • customer_type — string — Required for booking: answer to Have you used us before?
  • referral_code — string — Referral code the customer supplied, exactly as given; omit when none was offered.
  • heard_about_us — string — Required for new customers: where they found us
  • time_preference — string — Fallback time-of-day preference if none of the preferred windows is open
  • preferred_windows — array — Preferred arrival windows from get_availability (start_time/end_time ISO strings)
  • promotion_review_requested — boolean — True only when the customer asked for a current promotion to be reviewed with this visit; the office reviews it, nothing is applied automatically.

  Hints: read-only no · destructive yes · idempotent no · open-world yes

• confirm_booking destructive

  Use this after the customer supplies the six-digit SMS code from request_booking. It can create customer and job records or an office-review lead, notify the office, and send transactional customer or referral-status texts. Only status:confirmed with booked:true means the visit is scheduled. status:callback_pending with booked:false means the office must follow up and must never be described as an appointment. Replaying the same valid confirmation is safe and returns the stored result.

  Parameters:

  • booking_id (required) — string — The booking_id (UUID) returned by request_booking for this pending booking.
  • code (required) — string — The 6-digit code the customer received by SMS after request_booking. Ask the customer for it; never guess or reuse a customer_lookup code.

  Hints: read-only no · destructive yes · idempotent yes · open-world yes

• search read-only

  Use this to find Johnson Bros. Plumbing pages about services, service area, pricing policy, or common questions. Returns ids, titles and URLs only -- call fetch with an id to read the full text. Do not use it to check live appointment availability (use get_availability) or to look up a customer.

  Parameters:

  • query (required) — string — Natural-language search terms, e.g. 'water heater Quincy'

  Hints: read-only yes · destructive no · idempotent yes · open-world no

• fetch read-only

  Use this to read the full text of a document returned by search. Takes the exact id from a search result. Returns public business information only -- it never returns customer records.

  Parameters:

  • id (required) — string — Document id from a search result, e.g. 'faq:pricing-service-fee'

  Hints: read-only yes · destructive no · idempotent yes · open-world no

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