Atera MCP by usefulapi

Measured conclusion: Deep-tested. L2 outcome: tools_ok.

Check devices, alerts and tickets in Atera, and open tickets, comment or resolve alerts.

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Copy this into your MCP client config:

{
  "mcpServers": {
    "Atera MCP by usefulapi": {
      "url": "https://atera.usefulapi.io/mcp",
      "transport": "streamable-http"
    }
  }
}

Measured tools (20)

• atera_get_account read-only

  Fetch the Atera account this key belongs to — company name, plan, country and timezone. A cheap way to confirm the key works. Atera: GET /api/v3/account.

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_list_customers read-only

  List the customers (client companies) managed in Atera, paginated. Atera: GET /api/v3/customers.

  Parameters:

  • page — integer — Page number, 1-based (default 1).
  • items_in_page — integer — Items per page, 1-500 (default 20).

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_get_customer read-only

  Fetch a single customer by id — address, domain, phone, notes. Atera: GET /api/v3/customers/{customerId}.

  Parameters:

  • customer_id (required) — integer — The customer's CustomerID.

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_list_agents read-only

  List Atera agents — the managed machines — with online status, last seen, OS, hardware and logged-in user. Pass customer_id to list only one customer's devices. Atera: GET /api/v3/agents or GET /api/v3/agents/customer/{customerId}.

  Parameters:

  • page — integer — Page number, 1-based (default 1).
  • customer_id — integer — Only this customer's agents.
  • items_in_page — integer — Items per page, 1-500 (default 20).

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_get_agent read-only

  Fetch a single agent by its AgentID — full device inventory, online status, IPs, OS build and last reboot. Atera: GET /api/v3/agents/{agentId}.

  Parameters:

  • agent_id (required) — integer — The agent's AgentID.

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_find_agents_by_machine read-only

  Find the agent(s) installed on a machine by its machine name, e.g. DESKTOP-4F2K9. Atera: GET /api/v3/agents/machine/{machineName}.

  Parameters:

  • machine_name (required) — string — The machine (computer) name.
  • page — integer — Page number, 1-based (default 1).
  • items_in_page — integer — Items per page, 1-500 (default 20).

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_get_agent_patches read-only

  List the Windows/OS patches on one device — either those still AVAILABLE (missing) or those already INSTALLED. Takes the device's DeviceGuid (from atera_list_agents / atera_get_agent), not the AgentID. Atera: GET /api/v3/agents/{deviceGuid}/available-patches or /installed-patches.

  Parameters:

  • device_guid (required) — string — The device's DeviceGuid.
  • kind — string — available = patches not yet installed (default); installed = patch history.

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_list_alerts read-only

  List monitoring alerts (disk, CPU, availability, hardware...) with severity, device, customer and linked ticket. Filter by status. Atera: GET /api/v3/alerts.

  Parameters:

  • page — integer — Page number, 1-based (default 1).
  • alert_status — string — Only alerts in this state.
  • items_in_page — integer — Items per page, 1-500 (default 20).

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_list_tickets read-only

  List helpdesk tickets with priority, status, type, end user, technician, SLA durations and last comments. Filter by customer and/or status. Atera: GET /api/v3/tickets.

  Parameters:

  • page — integer — Page number, 1-based (default 1).
  • customer_id — integer — Only this customer's tickets.
  • items_in_page — integer — Items per page, 1-50 (default 20).
  • ticket_status — string — Ticket status name, e.g. Open, Pending, Resolved or Closed (or a custom status).
  • include_relations — boolean — Include parent/child ticket relation info.

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_get_ticket read-only

  Fetch a single ticket by its TicketID. Atera: GET /api/v3/tickets/{ticketId}.

  Parameters:

  • ticket_id (required) — integer — The ticket's TicketID.
  • include_relations — boolean — Include parent/child ticket relation info.

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_list_ticket_comments read-only

  List the comment thread on one ticket — end-user and technician replies, with internal notes flagged. Atera: GET /api/v3/tickets/{ticketId}/comments.

  Parameters:

  • ticket_id (required) — integer — The ticket's TicketID.
  • page — integer — Page number, 1-based (default 1).
  • items_in_page — integer — Items per page, 1-50 (default 20).

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_list_ticket_work_hours read-only

  List the time entries logged on one ticket — technician, start/end, billable, on-site, rate. Atera: GET /api/v3/tickets/{ticketId}/workhoursrecords.

  Parameters:

  • ticket_id (required) — integer — The ticket's TicketID.
  • page — integer — Page number, 1-based (default 1).
  • items_in_page — integer — Items per page, 1-50 (default 20).

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_list_contacts read-only

  List end-user contacts, optionally searching by whole or partial email or phone number. Atera: GET /api/v3/contacts.

  Parameters:

  • page — integer — Page number, 1-based (default 1).
  • email — string — Whole or partial email to match.
  • phone — string — Whole or partial phone number to match.
  • items_in_page — integer — Items per page, 1-500 (default 20).

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_list_contracts read-only

  List service contracts (retainer, block hours, hourly, remote monitoring...) with their rates and billing periods. Pass customer_id for one customer's contracts. Atera: GET /api/v3/contracts or GET /api/v3/contracts/customer/{customerId}.

  Parameters:

  • page — integer — Page number, 1-based (default 1).
  • customer_id — integer — Only this customer's contracts.
  • items_in_page — integer — Items per page, 1-500 (default 20).

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_list_kb_articles read-only

  List knowledge-base articles with their product, keywords, section, category and ratings. Atera: GET /api/v3/knowledgebases.

  Parameters:

  • page — integer — Page number, 1-based (default 1).
  • items_in_page — integer — Items per page, 1-500 (default 20).

  Hints: read-only yes · destructive not declared · idempotent not declared · open-world not declared

• atera_create_ticket destructive

  Open a new helpdesk ticket. Give either end_user_id (an existing contact's EndUserID) or all of end_user_first_name, end_user_last_name and end_user_email to create a new contact with it. Atera: POST /api/v3/tickets.

  Parameters:

  • title (required) — string — Ticket title.
  • description (required) — string — Ticket description (first comment).
  • type — string
  • impact — string
  • status — string — Ticket status name, e.g. Open, Pending, Resolved or Closed (or a custom status).
  • priority — string
  • end_user_id — integer — Existing contact's EndUserID.
  • end_user_email — string — New contact's email.
  • end_user_phone — string — New contact's phone.
  • technician_email — string — Assign to the technician with this email.
  • end_user_last_name — string — New contact's last name.
  • end_user_first_name — string — New contact's first name.
  • technician_contact_id — integer — Assign to this technician (TechnicianContactID).

  Hints: read-only not declared · destructive yes · idempotent not declared · open-world not declared

• atera_update_ticket destructive

  Change a ticket's title, status, type, priority, impact or assigned technician. Only the fields you pass are sent. Atera: PUT /api/v3/tickets/{ticketId}.

  Parameters:

  • ticket_id (required) — integer — The ticket's TicketID.
  • type — string
  • title — string — New title.
  • impact — string
  • status — string — Ticket status name, e.g. Open, Pending, Resolved or Closed (or a custom status).
  • priority — string
  • technician_email — string — Reassign to the technician with this email.
  • technician_contact_id — integer — Reassign to this technician (TechnicianContactID).

  Hints: read-only not declared · destructive yes · idempotent not declared · open-world not declared

• atera_add_ticket_comment destructive

  Add a comment to a ticket, either as a technician (technician_id, with is_internal=true for a private note or false for a reply the end user sees) or on behalf of an end user (enduser_id). Atera: POST /api/v3/tickets/{ticketId}/comments.

  Parameters:

  • ticket_id (required) — integer — The ticket's TicketID.
  • comment (required) — string — The comment text.
  • enduser_id — integer — Post as this end-user contact (EndUserID).
  • is_internal — boolean — Technician comments only: true = internal note (default), false = visible reply.
  • technician_id — integer — Post as this technician (TechnicianId).
  • timestamp_utc — string — Comment time in UTC, ISO 8601. Defaults to now.
  • technician_email — string — The technician's email (optional, with technician_id).

  Hints: read-only not declared · destructive yes · idempotent not declared · open-world not declared

• atera_create_contact destructive

  Create a new end-user contact under an existing customer (give customer_id or customer_name). Atera: POST /api/v3/contacts.

  Parameters:

  • email (required) — string — The contact's email (required).
  • phone — string
  • job_title — string
  • last_name — string
  • first_name — string
  • customer_id — integer — The customer's CustomerID.
  • mobile_phone — string
  • customer_name — string — The customer's name, if you don't have the id.
  • is_contact_person — boolean — Mark as the customer's primary contact person.

  Hints: read-only not declared · destructive yes · idempotent not declared · open-world not declared

• atera_resolve_alert destructive

  Mark one monitoring alert as resolved. If the underlying condition persists, Atera raises it again on the next check. Atera: PUT /api/v3/alerts/{alertId}.

  Parameters:

  • alert_id (required) — integer — The alert's AlertID.

  Hints: read-only not declared · destructive yes · idempotent not declared · open-world not declared

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